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Privacy Policy

                                     Last updated: [07/10/2025]

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At Koopido, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR / AVG) and Dutch privacy law.

1. Who We Are

Koopido
Website: www.koopido.nl
Email: info@koopido.nl

Address: Meerkoetstraat 3, Ooshuizen, Netherlands

KvK-number: 98716972
VAT-number (btw-id) : NL005349414B36

Koopido is responsible for processing your personal data as described in this policy.

2. What Personal Data We Collect

We collect personal data that you provide directly to us or that is automatically gathered when you use our website:

a. When placing an order:

  • Name

  • Address and postal code

  • Email address

  • Phone number

  • Payment information

  • Order details

b. When visiting our website:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage data (see “Cookies” section)

c. When contacting us:

  • Name, email, and any information you include in your message

3. Purpose and Legal Basis of Data Processing

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4. Data Retention

We keep your personal data only as long as necessary for the purpose for which it was collected:

  • Order and invoice data: 7 years 

  • Customer account data: kept until you delete your account

  • Marketing consent: until you withdraw consent

  • Contact messages: up to 1 year after resolution

5. Sharing of Personal Data

We do not sell or rent your data to third parties.
We only share your data with trusted service providers that help us operate our business, such as:

  • Payment processors 

  • Shipping partners 

  • Website hosting and analytics services

  • Accounting software (for tax compliance)

All partners only process your data according to our instructions and comply with GDPR.

6. Cookies and Tracking

Koopido uses cookies to improve your browsing experience.
Cookies help us:

  • Remember your shopping cart

  • Analyze website performance

  • Offer personalized content and recommendations

You can manage or disable cookies in your browser settings.
For more details, see our Cookie Policy (if separate) or this section.

7. Your Rights (Under the GDPR / AVG)

You have the right to:

  • Access your personal data

  • Rectify incorrect or incomplete data

  • Delete your data (“Right to be forgotten”)

  • Restrict processing of your data

  • Object to processing (e.g. for marketing)

  • Withdraw consent at any time

  • Data portability 

To exercise these rights, contact us at info@koopido.nl
We respond to all requests within 30 days.

8. Data Security

We take strong technical and organizational measures to protect your data against unauthorized access, alteration, or loss.
Our website uses SSL encryption (HTTPS) to secure all data transmission.

9. International Data Transfers

We store your data within the European Economic Area (EEA).
If data is transferred outside the EEA (for example, via a third-party service), we ensure that adequate protection measures (such as EU Standard Contractual Clauses) are in place.

10. Contact & Complaints

If you have questions or complaints about our privacy policy or how we handle your data, contact us:

📧 Email: info@koopido.nl
📍 Address: Meerkoetstraat 3, Oosthuizen, Netherlands

If you’re not satisfied with our response, you have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) via www.autoriteitpersoonsgegevens.nl.

11. Updates to This Policy

Koopido may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date at the top.

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